Terms And Conditions - Window & Door Services | Dalmen Pro
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General Terms

After the contract has been signed and the deposit is received, Dalmen Pro promises to complete the work stated in this contract to the high standards set within the company  and in adherence with generally accepted industry practices and regulations.

Payment

Before the installation starts, a 25% down payment is required. The remaining balance will be due when the installation is complete. All deposits are non-refundable.

We accept several payment options: cash, cheques, credit cards (MasterCard and Visa) and financing options. For more details, please consult our sales expert.

20/20 Warranty

Dalmen Pro’s 20/20 Warranty covers all parts & labour for 20 years on products and installation completed by us. The warranty is transferable and is not pro-rated. Click here to learn more. Dalmen Pro is not liable for any natural fading of coloured products.

Timeline

You will be notified of the approximate time frame for the completion of the installation when the contract is signed. Although we cannot guarantee this, typically the installation is completed within the estimated time frame. We will put forth our best efforts to get it complete within the estimated time frame. All dimensions indicated on the contract are approximate and will be later clarified by  an installation manager or qualified installer.

Once the down payment is received and processed, and the elapse of the 10-day cooling off provisions of the Consumer Protection Act, 2002, the products that you have chosen for the installation will be ordered and produced.

Once all the products are complete and ready to install, we will contact you to set up an installation date and time that will be convenient for you.

Limitations and Liability

We do not offer monetary compensation for time spent or wages lost caused by delays (on the part of the client) or cancellations during the installation.

Dalmen Pro is not responsible for concealed damage inside the wall which includes, but is not limited to, rot, water damage and insufficient framing. If rot is found around the work area, it is the responsibility of the customer to ensure that there is 3 feet of space from the window(s) or door(s).

Before the installation begins, the customer is responsible for the removal of window coverings (should there be any) such as blinds, curtains, curtain rods and brackets. Once the work is complete, it will be up to the customer to complete its re-installation. Similarly, any shrubs, plants or flowers should be removed before the installation.

In the event that a building permit is required this becomes the responsibility of the home owner.

Dalmen Pro is not responsible for electrical wiring. This includes, but is not limited to, alarm systems, door bells, junction boxes.

If drywall repairs are needed before the installation process begins, our installers will apply the first coat of mud. If needed, the customer is responsible for sanding and any extra coats.

We will do our absolute best to find the exact match between the products, the caulking and the aluminum capping. However, there are some colours that are not available for these things. In this case, we will use the colours that match the closest to the window or door.

Third Party Contracting

If electrical, plumbing or alarm system work needs to be completed in order to start the installation, we reserve the right to contact the appropriate person (e.g. electrician) to complete the work. All related charges will be included in the customer’s invoice.

Post-Installation Service and Follow Up

If you encounter any problems with your products or the service that was provided, please contact us and request to speak to the sales and/or installation expert that completed the work.

A few days after the installation is complete, one of our installation experts will give you courtesy call to make sure that everything with the service that was provided is still satisfactory.

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